Terms & Conditions

Last updated: 1 August 2026

Version number: 1.0

1. Scope

1.1 These terms apply to private and custom delivery only. This means enterprise workshops, private bootcamp cohorts, and custom scoped training programs built for a single organisation.

1.2 These terms do not apply to self-serve platform purchases, individual bootcamp seats, subscriptions, or certification exam attempts. Those purchases are governed by the standard site Terms and Conditions at https://pwnedlabs.io/terms-and-conditions and keep their existing checkout and refund handling.

1.3 Where the customer is a public sector or government body that cannot prepay, the Public Sector Terms in Section 14 apply and override the Payment Terms in Section 4.

2. Definitions

2.1 Private Class. An instructor led workshop or bootcamp cohort delivered for a single customer, virtually or onsite.

2.2 Custom Program. A training engagement scoped and built for a single customer, which may combine workshops, labs, and bespoke content.

2.3 Participant. A named individual authorised by the customer to attend a Private Class or Custom Program.

2.4 Quote. The written commercial document issued by Pwned Labs that sets out the delivery, the guaranteed minimum participant count, the fees, and any program specific access periods.

2.5 Courseware. The slides, exercises, lab guides, and other instructional material used during delivery.

2.6 Course Materials. Any materials, recordings, and lab environments supplied to the customer as part of the engagement.

3. Orders and Confirmation

3.1 An engagement is formed when the customer accepts a Quote in writing.

3.2 A purchase order is for invoicing and payment only. It does not vary these terms and it does not replace the Quote.

3.3 Where a term in a customer purchase order conflicts with these terms or the Quote, these terms and the Quote prevail, unless Pwned Labs agrees otherwise in writing.

4. Payment Terms

4.1 A booking deposit of 50 percent of the quoted total confirms the delivery date. The deposit is due within 10 business days of Quote acceptance.

4.2 The balance is due 14 calendar days before the first day of delivery.

4.3 Engagements confirmed less than 21 calendar days before delivery are payable in full within 5 business days of confirmation.

4.4 All amounts are in USD. The customer covers any bank or transfer fees.

4.5 Dates are held provisionally until the deposit is received. A signed Quote alone does not reserve them.

5. Purchase Orders

5.1 A confirmed purchase order, issued once supplier onboarding is complete, holds the delivery date in place of the deposit.

5.2 Release of the syllabus, Course Materials, lab environments, and any platform access still requires funds received. The purchase order secures the calendar slot, not the delivery.

5.3 This split is deliberate. Enterprise approvals and enterprise payment runs move at different speeds. It lets a customer lock a date without Pwned Labs carrying delivery cost against an unpaid invoice.

6. Participants

6.1 Pricing is based on a guaranteed minimum participant count set in the Quote. That count is payable whether or not everyone attends.

6.2 Participants above the minimum are charged at the per seat rate in the Quote.

6.3 The participant roster is due 10 calendar days before the first day of delivery.

6.4 Substitutions are free up to the first day of delivery. After that, a name change on an issued certificate carries a 50 USD administrative fee.

7. Cancellation and Rescheduling

7.1 The following percentage of the quoted total is payable on written notice of cancellation:

• 45 calendar days or more before delivery: 25 percent.
• 15 to 44 calendar days before delivery: 50 percent.
• Fewer than 15 calendar days before delivery: 100 percent.

7.2 Amounts already paid are applied against the sum payable. Any balance falls due on receipt of the cancellation notice.

7.3 One reschedule is available at no charge where written notice is given 30 calendar days or more before delivery, and the replacement date falls within 6 months of the original.

7.4 Later notice, or a second reschedule, is treated as a cancellation under clause 7.1. The new booking is quoted afresh.

8. Delivery and Access

8.1 Pwned Labs provides instructor led delivery, Courseware, and the Course Materials set out in the Quote.

8.2 Access periods for materials, recordings, and labs supplied as part of the engagement are stated in the Quote, since they vary by program.

8.3 Lab environments provisioned for the engagement are sized to the guaranteed minimum participant count. They require the roster by the deadline in clause 6.3.

9. Courseware and Intellectual Property

9.1 All Courseware and Course Materials remain the property of Pwned Labs. The customer receives a limited right to use them for the internal training of attending Participants only.

9.2 The customer and Participants must not record, stream, copy, or redistribute the Courseware or Course Materials.

9.3 The customer and Participants must not re-teach the content internally, and must not distribute it to employees who did not attend.

9.4 This section is consistent with the Pwned Labs platform content policy. Access is for the named user or attendee only.

10. Customer Responsibilities

10.1 The customer provides reliable connectivity for all Participants for the full period of delivery.

10.2 The customer ensures Participant machines meet any technical requirements stated in the Quote.

10.3 For onsite delivery, the customer provides a suitable room and setup, as agreed in the Quote.

10.4 Where Discord is restricted on the customer network, the customer nominates an alternative communications channel before the first day of delivery.

11. Force Majeure and Instructor Substitution

11.1 Neither party is liable for failure to perform caused by an event beyond its reasonable control.

11.2 Where an assigned instructor cannot deliver, Pwned Labs may substitute an instructor of equivalent experience.

11.3 Where a substitute is not available, Pwned Labs offers a reschedule under clause 7.3. Where a reschedule is not workable for the customer, Pwned Labs refunds amounts paid for the affected delivery.

12. Confidentiality and Data Protection

12.1 Each party keeps the other party's confidential information in confidence and uses it only for the engagement.

12.2 Pwned Labs handles personal data in line with its Privacy Policy at https://pwnedlabs.io/privacy-policy.

13. Late Payment

13.1 Where an invoice is overdue, access to materials, labs, and any platform entitlement supplied under the engagement may be suspended until the account is settled. Access is restored on payment.

14. Public Sector Terms

14.1 This section applies where the customer is a public sector or government body that cannot prepay. Where it applies, it overrides the Payment Terms in Section 4.

14.2 No deposit is required. Confirmation is by purchase order.

14.3 The engagement is invoiced on completion of delivery, payable within 30 days of the invoice date.

14.4 The cancellation terms in Section 7 apply unchanged.

15. Warranty Disclaimer and Limitation of Liability

15.1 The training is provided on an as is basis. Pwned Labs does not warrant that the training will meet a specific certification, audit, or business outcome.

15.2 To the extent permitted by law, the total liability of Pwned Labs in connection with an engagement is limited to the fees paid for that engagement.

15.3 Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, or data.

16. Governing Law and Dispute Resolution

16.1 These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

16.2 Before starting court proceedings, the parties will try to resolve any dispute in good faith through senior representatives, within 30 calendar days of written notice of the dispute.

16.3 Any dispute that is not resolved is subject to the exclusive jurisdiction of the Dubai courts.

17. Version and Effective Date

17.1 The version number and effective date are shown at the top of this document. Pwned Labs may issue a new version at any time. The version in force at the date of Quote acceptance governs that engagement.